Privacy policy

This policy explains how EROKADS SARL, which operates Fizlio (fizlio.com), collects, uses and protects your personal information when you visit our website or buy from us. EROKADS SARL is the data controller.

Information we collect

Order and account information: name, email address, phone number, billing and shipping addresses, and order details.
Payment information: payments are processed by our payment providers (Shopify Payments, PayPal, Klarna and the other methods shown at checkout). We never see or store your full card number.
Messages: what you send us by email or through the contact form.
Device and usage information: IP address, browser, device, pages viewed and actions on the site, collected with cookies and similar technologies.

How we use it

To process, ship and support your orders, returns and refunds.
To answer your questions.
To prevent fraud and keep the website secure.
To improve our website and measure our advertising — only with your consent where the law requires it.
To send marketing emails — only if you opted in; you can unsubscribe at any time.

Cookies and tracking technologies

We use essential cookies to run the store (cart, checkout, security) and, with your consent, analytics and marketing cookies and pixels from:

Shopify — our e-commerce platform (store operation and analytics).
Google (Google Ads, Google Analytics, Google & YouTube) — ad measurement and analytics.
Meta (Facebook and Instagram pixel) — ad measurement and audiences.
TikTok, Snapchat and Pinterest pixels — ad measurement.
Microsoft Clarity — anonymised heatmaps and session recordings to improve the website.

You can accept or refuse non-essential cookies in our cookie banner, change your choice at any time on Your privacy choices, or block cookies in your browser.

Sharing your information

We share only what is needed with the service providers that help us run the store: Shopify (hosting and checkout), payment providers, shipping carriers and fulfilment partners, customer-support tools, and the advertising and analytics partners listed above. We do not sell your personal information.

International transfers

Some providers process data outside the European Economic Area (for example in the United States or Canada). These transfers are protected by adequacy decisions or the European Commission's standard contractual clauses.

How long we keep it

We keep order records for as long as required by law (up to 10 years for accounting records in France) and other data only as long as needed for the purposes above.

Your rights

Depending on where you live (including under the GDPR and US state laws such as the CCPA), you can ask to access, correct, delete or receive a copy of your data, object to or restrict its use, withdraw consent, and opt out of targeted advertising. Email info@fizlio.com and we will reply within one month. You can also complain to your data protection authority (in France, the CNIL: www.cnil.fr).

Children

Our website is not intended for children under 16, and we do not knowingly collect their data.

Changes

We may update this policy; the latest version is always on this page.

Questions? Read our FAQ or contact us — we reply within 24 to 48 hours on business days.

Business information

Fizlio and the website fizlio.com are owned and operated by EROKADS SARL.
Brand / website: Fizlio — fizlio.com
Company: EROKADS SARL (operator of fizlio.com)
Address: 5 rue Pleyel, Bureau 3, 93200 Saint-Denis, France
SIRET: 925 256 356 00013
Email: info@fizlio.com
Contact form: fizlio.com/pages/contact
Customer service: Monday to Saturday, 9:30 am to 7:00 pm (Paris time)