Payment policy

This policy applies to all orders placed on fizlio.com, the online store of the Fizlio brand, operated by EROKADS SARL. We accept the following payment methods. The methods offered at checkout depend on your country and currency.

Credit and debit cards — Visa, Mastercard, American Express: accepted in all countries we ship to.
Cartes Bancaires: for customers with a French bank card.
PayPal: pay with your PayPal balance, bank account or card, in all countries we ship to.
Apple Pay: on Apple devices with Safari, in supported countries.
Shop Pay: Shopify's fast checkout, which saves your details for next time.
Klarna: pay later or in instalments, in the countries where Klarna offers it. Klarna's terms apply.
TWINT: for customers in Switzerland.

When you are charged

Your payment is taken when you place your order. Prices are charged in the currency shown at checkout for your country.

Security

Our checkout is encrypted (HTTPS) and payments are processed by Shopify Payments and the providers above, which are PCI-DSS compliant. We never see or store your full card details.

Refunds

Refunds are made to the original payment method, as described in our Return & refund policy.

Questions? Read our FAQ or contact us — we reply within 24 to 48 hours on business days.

Business information

Fizlio and the website fizlio.com are owned and operated by EROKADS SARL.
Brand / website: Fizlio — fizlio.com
Company: EROKADS SARL (operator of fizlio.com)
Address: 5 rue Pleyel, Bureau 3, 93200 Saint-Denis, France
SIRET: 925 256 356 00013
Email: info@fizlio.com
Contact form: fizlio.com/pages/contact
Customer service: Monday to Saturday, 9:30 am to 7:00 pm (Paris time)